Acceptable Use Policy

NJIXHOST services are for legitimate websites, applications, business email, and related lawful activity. Customers must not use, assist, or knowingly permit the service for the following:

• Phishing, credential theft, impersonation, fraud, deceptive tracking pages, or fake logistics and payment portals.
• Malware, web shells, ransomware, botnets, cryptojacking, unauthorized scanning, denial-of-service activity, or command-and-control infrastructure.
• Unsolicited bulk email, purchased or scraped mailing lists, snowshoe sending, forged headers, or evasion of complaints, blocks, or authentication controls.
• Illegal content or commerce, exploitation, threats, harassment, copyright infringement, or disclosure of private information without lawful authority.
• Unauthorized access, password attacks, vulnerability exploitation, traffic laundering, proxy abuse, or deliberate concealment of an attack source.
• Nulled, pirated, abandoned, or intentionally backdoored software, themes, or plugins.

Customer Security Duties

Customers must keep applications and extensions supported and updated, remove unused software, use unique credentials and multi-factor authentication where available, and notify NJIXHOST promptly after suspected compromise. Website scripts may send mail only through approved authenticated SMTP services; unauthenticated PHP or local sendmail may be restricted.

Resource and Network Use

Activity must remain within the purchased plan and must not unreasonably degrade shared infrastructure. Automated crawling, high-volume messaging, or compute-intensive workloads require prior approval when they could affect other customers.

Enforcement

We assess context, evidence, intent, severity, and recurrence. Responses may include notice, credential rotation, endpoint blocking, file quarantine, rate limiting, or suspension of the affected function or service. Deliberate or repeated abuse may be terminated. Reports can be submitted through the Abuse Reporting Centre.